Once I had updated these settings and waited for it to sync with Office 365, I was then able to receive calls with my Teams client.Ĭoexistence mode settings in your Office 365 admin center: However, because I didn’t have Skype for Business downloaded on my computer, I wasn’t receiving these calls. Below are the settings available for the coexistence mode and what impact it has on the call routing behavior:Īs you might have guessed, my tenant was configured as the coexistence mode islands, therefore meaning any of my calls were automatically transferred to the Skype for Business client. Generally, if you configure the coexistence mode on the user context, this will overwrite the Org-wide setting. The coexistence mode can be configured with the Is defined by the coexistence mode configured in the Teams & Skype forīusiness Admin Center. I later found out that client call routing Coexistence Mode configures Call Routing for Skype for Getting routed through to the Teams client. Outbound calls, but this also didn’t provide any indication as to why my calls weren’t However, I found that it was disabled so this wasn’t causing my issue.Īdmin center because it shares PSTN usage detail reports on any inbound or You can check this by going into the Teams client > Settings > Calls > Call Forwarding setting. You can find more information on Calling Plans here.įirstly, I checked the Teams client on the user side because I assumed that the client was configured to automatically forward all calls to the voice mailbox.
Teams & Skype for Business admin center to assign phone numbers to your Once you have a calling plan, you can use the You need to make sure you have applied a Microsoft Calling Plan to connect to
#Receive call from skype for business how to
In this post, I’ll explain why this happened and provide a guide on how to configure the Teams coexistence mode to route calls to the Teams client.
#Receive call from skype for business windows
I was able to call out from my Teams client, on both Windows Desktop and iPhone, to a local phone number, however, when I received a call the Teams client automatically diverted to the voice mailbox. I recently discovered whilst setting up calling in Microsoft Teams that my inbound calls weren’t being directly routed to my device.
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